Betting Rules

1. General application

By opening an account or placing a bet, you agree to follow the rules that apply to the relevant betting product. These rules may vary depending on the sport, event, market, game, competition or other product selected. The rules shown on the website at the time of betting are important and should be checked before confirming a wager.

Tsars Casino may update, replace or clarify betting rules where permitted by applicable law. Changes may apply from the date they are published, or from another date stated in the relevant notice. Players are responsible for reviewing the current rules before placing future bets. If a rule conflicts with an applicable legal requirement, the legal requirement will take priority.

• You must be at least 18 years old to use gambling services in Australia, subject to the laws that apply in your location.
• You must be legally permitted to access and use the relevant service from your location.
• You must provide accurate, current and complete information when registering and when requested to verify your account.
• You must keep your login details secure and must not allow another person to use your account.
• You must only use payment methods that belong to you or that you are authorised to use.
• You must comply with the Terms and Conditions, privacy information, responsible gambling information and any product-specific rules.

Tsars Casino may refuse access, suspend an account, restrict betting activity or cancel transactions where this is necessary to meet legal, regulatory, security, responsible gambling or operational requirements. Any action taken will be handled in accordance with the applicable terms and laws.

2. Accounts and placing bets

A player should use only one personal account unless the applicable account rules expressly allow otherwise. Creating accounts for another person, using false details, sharing an account or attempting to avoid an account restriction is not permitted. Account information may be checked before or after a bet is placed.

Before confirming a bet

1. Check the selected event, market, participant, game or outcome.
2. Check the stake, displayed odds, potential return and any applicable conditions.
3. Check whether the bet is a single, multiple, system, combination or another available bet type.
4. Check any minimum or maximum limits shown for the relevant product.
5. Check that the bet has not been suspended, closed or changed before confirming it.

A bet is normally submitted through the betting interface by selecting the required options and confirming the stake. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or submitted from a device. Acceptance usually occurs only when the bet is recorded by the betting system and a confirmation or transaction record is provided.

Players should review the account history or other confirmation record after placing a bet. If a bet does not appear to have been accepted, players should not assume that it is active. A player should also avoid repeatedly submitting the same bet while the status of an earlier attempt is being checked, as more than one transaction may be accepted.

Stake and transaction requirements

The stake entered by the player is the amount used to calculate the possible return, subject to the selected product rules and the result of the bet. Available balances, transaction controls, limits and payment requirements may apply. A bet may be rejected if the account does not have sufficient available funds, if a limit has been reached, if the market is unavailable or if another account or security check is required.

Once a bet has been accepted, it may not be changed or cancelled at the player's request unless the applicable product rules or customer support process expressly allow it. A player should therefore check every selection carefully before confirmation. Decisions about cancellation, correction or voiding may also be required where an error, technical issue, suspicious activity or other exceptional circumstance affects a transaction.

3. Odds, markets and settlement

Displayed odds are the price available for a particular selection at the time shown. Odds can change before a bet is accepted. Where the betting system identifies that the price or market has changed, the bet may be rejected, returned for confirmation or accepted only at the price displayed in the final confirmation.

Markets may be suspended or closed at any time. Suspension can occur when an event is starting, during live play, following a material incident, because official information is being checked or for technical and operational reasons. A market being visible on the website does not guarantee that a bet will be accepted.

Results and official information

Bets are settled using the official result or official information selected under the rules for the relevant product. The relevant source may differ between sports, events, competitions and betting markets. A result may be changed by an official body after the event, but a bet will generally be settled according to the settlement rule that applies to that market.

A market may include special conditions about postponed events, abandoned events, rescheduled events, changes to venue, changes to participants, dead heats, ties, extra time, penalties, disqualifications, appeals or official reviews. These conditions should be read before placing the bet because the treatment of each situation can vary.

• A winning bet is settled according to the accepted odds and the applicable market rules.
• A losing bet is settled as unsuccessful and the stake is not returned, subject to any rule requiring a void or refund.
• A void bet is treated as cancelled under the relevant rules, and the applicable stake treatment will be shown in the product rules or account record.
• A multiple or combination bet may be affected by one or more selections being void, depending on the rules for that bet type.
• Where an event or market has no valid result under the applicable rules, the bet may be void or settled in another specified manner.
• Promotional offers, enhanced prices or special products may have additional conditions that apply alongside these general rules.

Errors and incorrect information

Reasonable steps are taken to display accurate odds, markets, event details and account information. However, technical faults, data-provider errors, communication delays, human mistakes or other issues may occasionally result in incorrect information being displayed. If a clear error affects a bet, Tsars Casino may correct the error, void the affected bet or apply another remedy allowed by the applicable terms and law.

Examples may include an obviously incorrect price, a market being offered after the relevant result was known, an incorrect participant or event being displayed, or a bet being accepted after a market should have been suspended. The treatment of an error will depend on the circumstances and the rules applying to the affected product.

4. Cancellations, account records and disputes

Players should keep their own records of bets, deposits, withdrawals and account activity. The account history or transaction record is the primary place to check whether a bet was accepted, the stake used, the odds applied and the outcome recorded. A browser message, screen display or interrupted connection may not accurately show the final status of a transaction.

If you believe a bet has been recorded incorrectly, first check the relevant product rules and your account history. A dispute should be raised through the available support process with enough information to identify the transaction, such as the date, market, stake and reference shown in the account. Do not send passwords, security codes or unnecessary sensitive information when making an enquiry.

How issues may be reviewed

1. The transaction and account records may be reviewed against the applicable product rules.
2. The displayed market, price, event information and system status may be checked.
3. Official results or information from the relevant event authority may be considered.
4. Technical, payment, identity, security or responsible gambling factors may be reviewed where relevant.
5. The outcome of the review may be communicated through the available account or support channel.

A transaction may be reversed, adjusted or cancelled where required by law, where it was not properly authorised, where an error occurred or where activity appears fraudulent or otherwise prohibited. Tsars Casino may also delay settlement while an issue is investigated. Players must not attempt to exploit a technical fault, pricing error, duplicate transaction or known system weakness.

Where a complaint cannot be resolved through the ordinary review process, further complaint or dispute options may be available under the applicable Terms and Conditions and Australian requirements. The relevant process may depend on the service used and the player's location.

5. Legal and responsible gambling requirements

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose. Do not gamble with money needed for rent, bills, food, debts or other essential expenses, and do not gamble when affected by alcohol, drugs, stress or strong emotions.

• Set a personal budget before you start and stop when that budget has been reached.
• Set time limits and take regular breaks.
• Do not chase losses by increasing stakes or placing additional bets.
• Do not borrow money or sell possessions to fund gambling.
• Keep gambling separate from financial decisions and household expenses.
• Use available deposit, spending, time-out or self-exclusion tools where they are suitable for you.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Access to betting services may be restricted by age, location, identity, account status, self-exclusion, legal requirements or other controls. You must not use tools or services intended to conceal your location or identity, bypass a restriction or allow another person to gamble through your account. If you are concerned about your gambling, stop using the service and review the responsible gambling information available on the website.

These Betting Rules are general information and do not cover every possible market or circumstance. Always read the specific rules displayed for the product you are considering, confirm your selections before placing a bet and keep your account details secure.