Privacy Policy

1. Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Tsars Casino may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. We seek to handle this information fairly, transparently and only for appropriate business, safety and legal purposes.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, telephone details, email address, username, account preferences and information needed to manage your player profile. We may also keep records of messages, requests and other information you provide when contacting customer support.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds, and details needed for account security checks. The information requested will depend on the circumstances and the checks that need to be completed.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, gaming activity, account balances, payment methods, transaction references and related account activity. Payment information may be processed by payment service providers. We do not need to retain every complete payment detail ourselves, but we may receive or keep information required to confirm transactions, investigate issues, prevent misuse and maintain appropriate records.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times, referring website and information about how you interact with website features. We may also use cookies and similar technologies to remember settings, support essential functions, understand website use and help protect accounts.

2. How we use information

Personal information may be used for the following purposes, depending on the information involved and the way you use Tsars Casino:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing gaming services, account features and customer support.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money laundering, security and responsible gaming checks.
• Detecting suspicious, unlawful, unauthorised or potentially harmful activity.
• Communicating with you about your account, transactions, service updates, security matters and support requests.
• Personalising website content and improving the performance, usability and reliability of our services.
• Understanding general usage trends through aggregated or otherwise appropriately protected information.
• Sending marketing communications where permitted and where the required consent or other permission has been obtained.
• Meeting legal, regulatory, accounting, auditing, dispute resolution and record-keeping obligations.
• Protecting the rights, property, safety and integrity of players, Tsars Casino, service providers and other relevant parties.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information, transaction records and technical information may be reviewed together to protect an account or investigate unusual activity. We do not use personal information for unrelated purposes unless allowed by law, reasonably expected in the circumstances, or explained to you at the time of collection.

Sharing information with service providers

We may share relevant information with carefully selected service providers that help operate the website and support players. These providers may assist with hosting, payment processing, identity verification, fraud prevention, information security, customer support, communications, analytics and technical maintenance. They are expected to handle information securely and only for the services they provide.

Information may also be disclosed when necessary to comply with a lawful request, respond to a legal process, investigate suspected fraud or crime, protect a person from harm, enforce applicable terms, or support a business transfer or restructuring. Where appropriate, we seek to limit disclosures to information that is relevant to the purpose.

3. Cookies, security and storage

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you use the website. Some are needed for essential functions, such as keeping you signed in, remembering selections, supporting security and enabling core account features. Other cookies may help us understand website traffic, improve services, remember preferences or deliver more relevant communications where permitted.

You can manage or delete cookies through your browser settings. You may also be able to configure your browser to block certain cookies or notify you before they are stored. If you disable essential cookies, some website or account functions may not operate correctly. Cookie settings can differ between browsers and devices, so you may need to update them separately.

Security measures

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communications, monitoring, authentication processes and internal procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should also protect your password, keep your devices secure and tell us promptly if you suspect that your account has been compromised.

Storage and retention

Personal information may be stored by Tsars Casino or by service providers supporting the website. Depending on the service used, information may be handled in Australia or another location. Where information is handled by a provider, reasonable steps are taken to support appropriate security and privacy protections.

We keep information for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, maintain business and security records, and meet legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, de-identified or otherwise handled in accordance with applicable requirements.

4. Your choices and privacy rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions and operational limitations. For example, information may need to be retained or access may need to be restricted where providing it would affect legal obligations, security checks, fraud prevention, another person's privacy or an ongoing investigation.

How to make a privacy request

To ask about your personal information or exercise a privacy right, contact support@tsarscasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for additional information to confirm that the request is being made by the account holder or an authorised person.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct, update or complete personal information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where a deletion request is available. Deletion may not be possible for records that must be retained by law or are needed for security, dispute resolution or other permitted purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available. Withdrawing marketing consent does not affect essential account, security, transaction or service communications.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the nature and complexity of the request, the records involved and any identity or legal checks that must be completed. If a request cannot be fully actioned, we will generally explain the relevant reason where permitted.

5. Updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or legal requirements. The updated version will be made available on this page, and the date or other notice may be changed when appropriate. You should review the policy periodically so that you understand how information is handled.

If you have a question about this Privacy Policy, want to exercise your access, correction or deletion rights, or wish to withdraw consent to marketing, contact support@tsarscasino.wtf. We encourage players to contact us first so that we can understand and address the request or concern.

By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the changes. Where a separate consent is required, it will be requested in the manner required for that purpose.